FAQ

Yes, we offer shipping across a broad range of destinations, covering 74 countries globally. This includes major countries such as the USA, Canada, UK, India, Australia, New Zealand, Hong Kong, Japan, Singapore, Malaysia, along with extensive coverage in Europe, Africa, the Middle East, and South America.
Our goal is to make our products accessible to a wide audience, so no matter where you are, you can experience the quality and Craftmanship of our jewelry.

Yes, we have policies in place for returns, exchanges, and cancellations:

• Returns: We offer a 14-day return policy. Customers need to request a return within 14 days after delivery and must send the item back within 30 days from the date of delivery.

• Exchanges: Exchanges are allowed within 14 days of delivery but are only applicable to pre-made jewelry or listed items. Custom orders are not eligible for returns or exchanges.

• Cancellations: If you change your mind about an order, please message us within 48 hours of placing the order. For cancellations requested after 48 hours, a cancellation fee of 15% of the total order amount will be charged.

• Custom Orders :custom and personalized orders are not eligible for return or exchange. These items are specially made to your specifications and are unique to your request, which makes them non-returnable and non-exchangeable.

Yes, customers are responsible for covering the return shipping costs. When returning an item, please ensure that it is shipped with all the original documents and packaging as received. This helps in maintaining the integrity of the product during transit and is essential for processing your return.

Your order will be delivered with the utmost care and security. We work with one of the finest shipping partners known for their exceptional track record of nearly 100% secured deliveries. Depending on your location and shipping preferences, we use reputable courier services such as USPS, DHL, UPS, or FedEx to ensure your order reaches you safely and in a timely manner. Your satisfaction and the safe delivery of your purchase are our top priorities.

The requirement to pay customs duty varies depending on the destination country. For shipments to the USA, Australia, UK, Singapore, Malaysia, Hong Kong, New Zealand, the Middle East, and South America, there will be no customs duty charged. However, for Canada and countries in Europe, customs duty may be applicable. In such cases, the customs duty will not exceed 30 USD. Our shipping partner will contact you directly if there is any customs duty to be paid.

Yes, we offer gift wrapping services for a small additional fee. You can select this option during the checkout process.

Absolutely! Our expertise lies in crafting bespoke creations that align perfectly with your individual taste and requirements. If you've got a distinct design in your thoughts or if you're seeking guidance to develop an ideal piece, our dedicated team is at your service to bring your ideas to life. Simply reach out to us at growndiamondjewelry@gmail.com , or conveniently fill out the custom design, It's important to remember that custom orders are uniquely made for you, and hence, are non-refundable, except in instances where the item arrives with a defect. Rest assured, in such a scenario, we are committed to remaking it for you.

To ensure your jewelry stays in pristine condition, follow these care instructions:

•Daily Activities:Remove your jewelry during physical activities, such as working out, and when you're showering or bathing. Also, take it off when applying lotions, using hairspray, or handling chemicals like acetone.

•Cleaning:Use a soft brush to gently clean the stones. Scrub them with warm, mild soapy water to eliminate any dirt build-up. Be sure to rinse the stones thoroughly in warm water to avoid soap scum accumulation. Afterwards, pat the jewelry dry with a soft, clean cloth. Avoid using tissues for washing or drying, as they can be too abrasive.

Yes, we certainly do offer lab-grown diamonds and jewelry featuring these diamonds. In our collection, you will find both CVD (Chemical Vapor Deposition) and HPHT (High Pressure High Temperature) lab-grown diamonds. To ensure authenticity and quality, our lab-grown diamonds come with certifications from renowned institutions like GIA (Gemological Institute of America) and IGI (International Gemological Institute). This guarantees that you are receiving a product of the highest standard, backed by trusted industry expertise.

Absolutely! We offer a wide range of moissanite and moissanite jewelry. At grown diamond jewel, we are well-known for our extensive collection of moissanite in various cuts and shapes. Our moissanite selection is celebrated for its brilliance and quality, providing an excellent alternative to traditional diamonds. Whether you are looking for a specific shape or a unique cut, we have a diverse range of options to meet your preferences.