Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
*For hygiene and quality assurance reasons, we cannot accept returns or exchanges for items that have been worn, used, or altered. Please ensure the item meets your expectations before wearing it. If you have any concerns, feel free to contact us growndiamondjewelry@gmail.com
To start a return, you can contact us at growndiamondjewelry@gmail.com. Please note that returns will need to be sent to the following address: [ 6997 Harrisburg pike
Orient Ohio 43146 United States ]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at growndiamondjewelry@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at growndiamondjewelry@gmail.com and send your item on the address that will be emailed to you.
- A 20% restocking fee will be charged for listed returns. Custom Order can not
be refunded or eligible for return. - Sale items are FINAL SALE and cannot be returned.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 2-3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at growndiamondjewelry@gmail.com